www.hpbadcustomerservice.com
| NEVER BUY AN HP NOTEBOOK... OR ANY OTHER PRODUCT! HERE'S WHY: hpbadcustomerservice@gmail.com |
|
I purchased a HP Pavillion dv2201ca Notebook on March, 2007 in Toronto, Canada. I was initially pleased with the computer if only because it was a much more modern replacement for the 5 yr-old Toshiba Satellite (which, BTW, was a great laptop). But I immediately noticed that the area over the hard drive (left hand side, below the keyboard where you rest the palm of your hand) gets incredibly hot - so hot, it is uncomfortable to type. There are numerous bugs with OS, it will not properly recognise my external monitor, etc. Within THREE months, my 8-cell Lithium-Ion battery lasts only 45min fully charged (instead of the initial lifespan of two hrs. when I first got it). I suffer through the bugs, overheating, crappy battery until October when I finally have a chunk of time to engage in the LENGTHY process that is HP Customer Service and am able to do without a laptop for a couple weeks. I call HP Tech Support at least 4 times, each time to India to someone who is friendly but the English is incomprehensible. Remote log in to my computer, numerous installations, etc. do not fix my computer. I am told to send it in to the HP Repair Centre and it will be RETURNED IN 5 TO 7 BUSINESS DAYS. October 29: I send my computer into HP Repair Centre. From this point on, I am forced to deal on a daily basis with numerous incompetent, astonishingly rude and ignorant tech support and customer service personnel in an attempt to have them first, FIND and RETURN my original computer and then to receive a full refund in compensation for my original computer AND the replacement computer that does not work either. It is now THREE MONTHS LATER and I am still waiting for a FULL REFUND and STILL dealing with this horrifying customer service. I do not have the space here to outline my exact timeline but if you e-mail hpbadcustomerservice@gmail.com, I will happily send you all the boring (but infuriating) details. In short, remember that initial "5-7 business day" repair? It took HP 32 DAYS to return my notebook, UNREPAIRED! During that this time, I was blantantly lied to on several occassions, HP was not willing to anything to find my computer (i.e., a simple phone call to the HP repair centre is not "HP policy"). The amount of times I heard "NO. That is not HP Policy" or "It will take 24-48 hrs. to get a response" from tech support or my Case Manager, GEORGE MACPHEE, was infuriating and shocking. HP sent me a replacement Pavillion notebook. This one crashed on the first day, blue screen and all. And, surprise, it overheats over the hard drive as well - just crappy HP design apparently! By December, I have had enough and request a full refund. My Case Manager tells me of HPs less-than-generous "buy-back" policy, I fax in my receipt for an estimate. It is now FOUR WEEKS later, no estimate, GEORGE MACPHEE will not return my phone calls, has been rude, disrespectful and completely unsympathetic to my situation. I ask for a new Case Manager and am told, "NO. This is not HP Policy". I call HP Corporate Office to speak to someone with the authority to make decisions. Their only line of action - "No. This is not HP Policy" and send me back to George MacPhee. It's now January 13, 2008. I am still waiting for SOMEONE AT HP to simply give me an ESTIMATE for a refund. I am keeping both notebooks (NEITHER OF WHICH WORK!) until someone gives me an estimate and I will then happy return both computers immediately. I'm sharing this ordeal here as a WARNING to all of you who might be considering buying an HP product. You will undoubtedly be forced to deal with HP customer service and this is what you have to look foward to. Please share this story with EVERYONE you know for the only way HP will change their policy is if consumers STOP BUYING HP PRODUCTS. If you have a similar story, e-mail to hpbadcustomerservice@gmail.com, I'll collect them and send them to the CEO at HP. Thanks for reading!
|